Frequently Asked Questions

Everything you need to know about your ONE® experience.

How is my order packaged for shipping?

We prioritize your privacy. All orders are shipped in plain, unmarked cardboard boxes or padded mailers with a discreet return address that does not mention condoms.

What payment methods do you accept?

We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital wallets like PayPal, Apple Pay, and Google Pay.

Can I return or exchange my products?

Due to the sensitive nature of our products and health safety regulations, we cannot accept returns or exchanges once the product has left our facility. If your order is damaged, please contact support.

How do I track my order?

Once your order has been processed and shipped, you will receive a confirmation email containing a tracking link to monitor your delivery status in real-time.

Are ONE® products tested for safety and quality?

Yes, every single ONE® condom is electronically tested to meet the highest global safety standards (ISO/FDA) to ensure maximum reliability and protection.

Do you offer international shipping?

Currently, we ship to a select list of countries. Shipping rates and delivery times vary by location and are calculated at checkout.